Organizer payout & financial settlement policy

This Organizer Payout and Financial Settlement Policy (“Policy”) governs all financial settlements, payouts, reconciliations, and related financial operations between All AXS Africa (“All AXS”, “we”, “our”, or “us”) and event organizers using the All AXS ticketing and events platform.

By listing or selling tickets through the platform, event organizers agree to comply with this Policy, the platform Terms and Conditions, applicable laws of Kenya, and any related financial or compliance requirements. This Policy is intended to promote transparency, accountability, financial integrity, and timely settlement of funds.

All AXS may provide organizers with one or more payout schedule options depending on organizer profile, event risk level, transaction history, and compliance status.

Available payout structures may include post-event payouts, partial advance payouts, milestone-based payouts, scheduled weekly or bi-weekly settlements, and rolling reserve payout structures for high-risk events.

Standard payout model — unless otherwise agreed in writing: organizer payouts shall be processed after successful completion of the event; funds may be released after deduction of applicable fees, refunds, chargebacks, taxes, and reserves. All payout schedules remain subject to internal risk, compliance, and finance approval.

Approved organizer payouts are generally processed within 5–10 business days after the event date for local payouts, and 7–21 business days for international transfers.

Processing timelines may vary depending on banking institutions, payment providers, verification reviews, public holidays, and regulatory requirements. All AXS shall make reasonable efforts to communicate any expected delays.

All organizer payouts are subject to applicable deductions including but not limited to: platform commission fees; payment gateway transaction charges; currency conversion fees; refund deductions; chargeback deductions; applicable taxes or statutory obligations; and marketing or promotional service costs where applicable.

Detailed fee structures may be disclosed in organizer onboarding agreements, event contracts, or platform pricing schedules. All deductions shall be reflected in organizer settlement reports.

Organizers may be required to meet minimum payout thresholds before funds are released. Minimum payout values may vary by payment method or country; balances below the minimum threshold may be carried forward to the next settlement cycle. All AXS reserves the right to revise payout thresholds with prior notice.

Before receiving payouts, organizers must provide valid banking or payment account information, submit required identification and verification documents, complete Know Your Customer (KYC) verification procedures, and ensure account ownership matches organizer registration details.

All AXS reserves the right to reject unverifiable accounts, request additional documentation, or suspend payouts pending verification. Incorrect banking details provided by organizers may result in delayed settlements.

Where supported, organizers may receive payouts through approved mobile money services. Mobile money payout limits may apply; organizers are responsible for ensuring accurate mobile wallet information; transaction fees charged by mobile operators may be deducted; and availability may depend on jurisdiction and provider support. All AXS reserves the right to limit payout methods based on operational or regulatory requirements.

Organizers are solely responsible for tax reporting obligations, VAT compliance, income tax declarations, and applicable licensing or statutory obligations. Where legally required, All AXS may withhold taxes, deduct statutory charges, or submit financial reporting to regulatory authorities in compliance with Kenyan laws and applicable international regulations.

For international organizers or foreign currency settlements: currency conversion rates shall be determined by banking or payment partners; exchange rate fluctuations may affect final payout values; international wire or transfer fees may apply; and organizers are responsible for ensuring compliance with local financial regulations in their jurisdictions. All AXS shall not be liable for losses resulting from currency fluctuations or intermediary banking charges.

All AXS reserves the right to review transactions and temporarily withhold payouts where there are concerns relating to fraudulent ticket sales, suspicious transaction activity, excessive refund or chargeback requests, regulatory investigations, event cancellation risks, or identity verification failures.

During review, organizers may be requested to provide additional documentation; payouts may be partially or fully suspended; and reserve balances may be retained pending investigation outcomes. Failure to cooperate with investigations may result in permanent suspension from the platform.

Organizers may dispute payout calculations or deductions by submitting a formal reconciliation request through official support channels. Reconciliation requests must include event reference details, transaction records, specific disputed amounts, and supporting documentation.

All AXS shall conduct internal review and reconciliation, provide settlement statements, and communicate findings within a reasonable timeframe. Disputes not resolved amicably may be escalated in accordance with the platform dispute resolution procedures.

Payouts may be delayed due to banking disruptions, regulatory restrictions, technical failures, payment processor delays, fraud investigations, or force majeure events including natural disasters, government actions, civil unrest, internet or telecommunications failures, public health emergencies, or acts beyond reasonable operational control. All AXS shall not be held liable for payout delays caused by force majeure circumstances.

Organizers may be required to issue invoices where applicable, maintain accurate financial records, provide supporting documentation for reconciliation, and comply with audit and tax reporting requirements.

All AXS may provide settlement summaries, financial transaction reports, downloadable payout statements, and event sales analytics dashboards. Organizers are responsible for maintaining independent accounting records.

Refunds and chargebacks processed after ticket sales may be deducted from organizer payouts. Deductible amounts may include refunded ticket values, payment processing fees, chargeback penalties, administrative costs, and fraud investigation costs.

Where organizer balances become negative, future payouts may be offset, additional settlement obligations may arise, and collections or legal recovery actions may be initiated where necessary.

To comply with anti-money laundering, financial compliance, and fraud prevention requirements, organizers may be required to provide government-issued identification, business registration documents, tax certificates, proof of address, banking verification documentation, and beneficial ownership details.

All AXS reserves the right to reject incomplete submissions, conduct enhanced due diligence reviews, or suspend accounts for non-compliance.

All AXS may implement automated systems including organizer payout request portals, automated settlement dashboards, real-time payout tracking tools, financial reconciliation systems, approval workflow management tools, and notification systems for payout status updates. Use of automated systems does not waive manual compliance or finance review requirements.

All AXS shall maintain internal Standard Operating Procedures (SOPs) governing payout approvals, financial reconciliation, refund and chargeback adjustments, fraud investigation procedures, escalation and dispute handling, audit reporting, compliance verification, and risk management controls. Internal procedures may be revised periodically.

All AXS reserves the right to conduct transaction audits, review organizer financial activity, monitor compliance with platform policies, and generate regulatory and financial reports. Organizers agree to cooperate with reasonable audit or compliance requests where required.

All AXS reserves the right to modify or update this Policy at any time. Updated versions shall become effective immediately upon publication on the platform unless otherwise stated. Continued use of the platform constitutes acceptance of the revised Policy.

This Policy shall be governed and interpreted in accordance with the laws of the Republic of Kenya.